Support

The fastest way to reach a human is email. We are a small team and we read everything. General help - support@circuitapp.io Payments, refunds and invoices - billing@circuitapp.io Privacy and data requests - privacy@circuitapp.io Legal - legal@circuitapp.io Tell us your account email and, if it is about a specific booking or event, the date and the other party. That usually saves a round trip.

When a booking is confirmed and funded, the fee is held in escrow rather than paid straight across. It is released automatically 48 hours after the show. A booking that shows as pending rather than paid is behaving correctly, not stuck. Cancellation refunds follow the windows shown when the booking is funded: more than 14 days before the event is a full refund, between 2 and 14 days before is a 50% refund, and within 48 hours of the event is non-refundable. A platform service fee applies to on-platform booking payments and ticket sales. The rate is 5% on Free plans and 3% on PRO, and it is shown to you at the time of payment. If a payment has failed or a payout has not arrived, email billing@circuitapp.io with the booking date and the account email.

Ticket QR codes rotate regularly. This is deliberate: it stops a screenshotted ticket being reused. It also means a code captured in a screenshot will not scan at the door, so open the ticket in the app when you arrive. Tickets can be transferred to someone else from inside the app at face value. The code is reissued to the new holder, so the original stops working. Door scanning and the live box office are available to venue and promoter accounts.

Every new account starts with a free PRO trial. It runs for 14 days, or 21 days if you signed up through a valid referral invite. No payment card is needed to start it. When the trial ends your account moves to the Free plan automatically. Nothing is charged unless you choose to subscribe. PRO subscriptions are billed through Stripe and can be cancelled at any time from the billing portal in your settings. Cancelling takes effect at the end of the billing period you have already paid for.

You can delete your account at any time from the app: Settings, then Privacy and Security, then Delete Account. Deletion removes your personal data and anonymises your profile. Records that belong to the other side of a completed booking, such as invoices, are retained where we are required to keep them. To request a copy of your data, or to ask a question about how it is handled, email privacy@circuitapp.io. Our Privacy Policy explains what we collect and why.

Profiles, media and messages can be reported from inside the app. Reports go to our moderation queue and are reviewed by a person, who can remove content or suspend an account. If you believe someone is at risk, or you need to report something urgent, email support@circuitapp.io with "urgent" in the subject line.

Send us the following and we can usually work it out without a back and forth: • what you were trying to do • what happened instead • your account email • your device and iOS or Android version • a screenshot, if the screen showed an error Email it to support@circuitapp.io.